Os X Yosemite Failed to Download Use the Purchases Page to Try Again

Message: "We are sorry. We are unable to download the back up packages..." on Mac

This trouble can occur if the Internet access to Norton Installer is blocked and it fails to download the updates. Ensure that you have the Cyberspace connectivity on your Mac by opening a website in your browser.

If your Internet access is fine, then it may occur due to the restricted access to the Downloads folder for Norton installer. To fix this problem, allow access to the Downloads folder for Norton installer, and and then effort installing your Norton product.

Footstep 1

Allow access to the Downloads binder for Norton installer

The following steps are applicable but on macOS ten.15.x (Catalina) or later. If you have Mac OS 10 10.ten.x (Yosemite) to macOS Mojave 10.xiv.x then skip to footstep 3.

Go to Organization Preferences > Security & Privacy.
In the Security & Privacy window, on the Privacy tab, select Files and Folders in the left pane.

If the settings are locked, click the lock icon at the bottom of the window and then type your administrator password to unlock.
In the right pane, under Install Norton 360 or Install Norton Security, and select Downloads Folder nether it.
Exit the preferences window.

STEP 2

Install Norton device security

Click the Finder icon in the Dock.
In the Finder window, click Downloads in the left pane nether Favorites.
Find and double-click the Norton Installer file that yous downloaded earlier.
Depending on your operating system, select one of the following:

Install Norton device security on macOS x.15.10 (Catalina) or subsequently

Click Install.
In some cases, Norton provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for assay. Practise whatever one of the following:
- Click Join At present to enable the Norton Customs Picket on your Norton production.
- Click Maybe Subsequently to join the Norton Customs Watch later.
You can click Acquire More to know more than virtually Norton Customs Watch.
When prompted, type your Mac administrator user account countersign, and so click Install Helper.
Click Restart.
Afterward yous restart your Mac, in the Norton installation window, click Open up Preferences.
If you meet the System Extension Blocked alert, click Open up Security Preferences.
In the Security & Privacy window, click the lock icon at the bottom.
When prompted, blazon your administrator account password, and and then click Unlock.
Click Allow respective to the Norton bulletin, navigate back to the Norton installation window, and then click Keep.

If you do non see the Allow button, then close and reopen the Security & Privacy window to view the Permit push.
In the Norton installation window, click Continue, and then click Allow to allow Norton to monitor all the network activities and block malicious websites from accessing your Mac.
In the Norton installation window, click Open Preferences to let Norton to access your disk for better protection.
In the Security & Privacy window, ensure that the Norton System Extension option is enabled. Navigate dorsum to the Norton installation window and click Complete.

Install Norton device security on macOS High Sierra 10.13.x to macOS Mojave x.14.10

Click Agree & Install.
In some cases, Norton provides y'all an alert to join the Norton Community Watch that collects data most potential security risks from your reckoner and sends the information to Norton for analysis. Do whatsoever i of the post-obit:
- Click Join Now to enable the Norton Community Scout on your Norton production.
- Click Maybe Later to join the Norton Customs Watch later.
You can click Learn More to know more well-nigh Norton Customs Watch.
When prompted, type your Mac administrator user account password, and then click Install Helper.
In the Norton installation window, click Open At present or Click hither.
Practice any one of the post-obit:
- Click Allow corresponding to the Symantec bulletin.
- If y'all take multiple software or vendor installed on your Mac that requires your say-so, then you run into Some system software was blocked from loading message instead of Symantec message. In that case, click Permit, select Symantec in the list, and then click OK.
If yous do non see the Permit button, then close and reopen the Security & Privacy window to view the Allow push button.
In the Norton Security installation window. click Continue.
Click Restart to consummate the installation process.

Install Norton device security on Mac OS X x.10.x (Yosemite) to Os 10 10.12.x (Sierra)

Click Agree & Install.
In some cases, your Norton product provides you an alert to join the Norton Community Sentry that collects information almost potential security risks from your calculator and sends the information to Norton for analysis. Exercise any ane of the following:
- Click Join Now to enable the Norton Community Watch on your Norton production.
- Click Perchance Later to join the Norton Community Watch later.
You can click Larn More than to know more than about Norton Community Watch.
When prompted, type your Mac administrator user account countersign, and so click Install Helper.
When the installation completes, click Restart. Your product installation completes after you restart your Mac.

If the problem persists, run the RemoveNortonMacFiles tool, and so reinstall your Norton device security product.

Footstep 3

Download and run RemoveNortonMacFiles as an administrator

RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files inside those folders including any that you have created.

Download the RemoveNortonMacFiles.goose egg file.
Click the Finder icon in the Dock.
In the Finder window, click Downloads in the left pane under Favorites.
Practise one of the following:
- If you lot downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.
- If yous downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zip file to expand it, and then open the RemoveNortonMacFiles folder.
In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and then click Open with > Terminal (default).

To run this tool, yous must exist logged on with an Administrator business relationship and a non-blank countersign.
In the Terminal window, type your administrator password, and then printing return.

When you type your password, no characters announced.
To remove all Norton files and folders, blazon 1.

If yous want to quit RemoveNortonMacFiles without removing any files, blazon 2.
Printing render.

RemoveNortonMacFiles tool removes all of the Norton files.
When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and press return to restart your Mac.

Before you lot printing render, make sure that you salvage your work in other open applications.

Footstep 4

Download and install Norton device security

Earlier y'all download the latest installer setup file, brand sure that y'all delete all the older installer setup files available in the Downloads binder.

To install Norton for Mac eight.x or later, you demand to accept Mac OS X ten.10.x or later.

Sign in to your business relationship.
Type in your electronic mail address and password for Norton, and click Sign In.

If you do not recollect your Norton business relationship password, then click Forgot password? and follow the on-screen instructions to recover your lost password.
In the My Norton portal, click Download.
In the Get Started page, click Concur & Download.
When the download finishes, double-click the file that you downloaded to launch the Norton installer.
Before you install Norton, click Norton License Understanding to read the product license agreement.
Depending on your operating arrangement, select i of the following:

Install Norton device security on macOS ten.15.x (Catalina) or later

Click Install.
In some cases, Norton provides y'all an alarm to join the Norton Community Watch that collects information about potential security risks from your figurer and sends the data to Norton for analysis. Do any i of the post-obit:
- Click Join At present to enable the Norton Customs Watch on your Norton production.
- Click Possibly Later on to join the Norton Community Spotter later.
Y'all can click Learn More to know more than about Norton Community Watch.
When prompted, type your Mac administrator user account countersign, and and so click Install Helper.
Click Restart.
After you lot restart your Mac, in the Norton installation window, click Open up Preferences.
If you come across the System Extension Blocked alarm, click Open Security Preferences.
In the Security & Privacy window, click the lock icon at the bottom.
When prompted, type your administrator account password, and then click Unlock.
Click Allow respective to the Norton message, navigate back to the Norton installation window, and then click Proceed.

If you lot practise non run across the Let push button, then close and reopen the Security & Privacy window to view the Let button.
In the Norton installation window, click Continue, then click Permit to allow Norton to monitor all the network activities and block malicious websites from accessing your Mac.
In the Norton installation window, click Open Preferences to allow Norton to access your disk for meliorate protection.
In the Security & Privacy window, ensure that the Norton System Extension choice is enabled. Navigate back to the Norton installation window and click Consummate.

Install Norton device security on macOS Loftier Sierra 10.thirteen.ten to macOS Mojave 10.14.x

Click Agree & Install.
In some cases, Norton provides you an alert to join the Norton Community Watch that collects data about potential security risks from your computer and sends the information to Norton for analysis. Exercise whatever ane of the post-obit:
- Click Join At present to enable the Norton Community Spotter on your Norton product.
- Click Perchance Subsequently to bring together the Norton Community Sentry later.
You can click Learn More than to know more about Norton Customs Lookout.
When prompted, type your Mac administrator user account countersign, and then click Install Helper.
In the Norton installation window, click Open Now or Click here.
Practice any one of the following:
- Click Allow corresponding to the Symantec bulletin.
- If y'all have multiple software or vendor installed on your Mac that requires your say-so, and then you see Some organisation software was blocked from loading message instead of Symantec message. In that instance, click Allow, select Symantec in the list, and and then click OK.
If you do non see the Allow button, then shut and reopen the Security & Privacy window to view the Permit button.
In the Norton Security installation window. click Continue.
Click Restart to consummate the installation process.

Install Norton device security on Mac OS X ten.ten.x (Yosemite) to Bone X 10.12.x (Sierra)

Click Agree & Install.
In some cases, your Norton product provides y'all an alert to join the Norton Community Watch that collects data about potential security risks from your calculator and sends the information to Norton for analysis. Do any 1 of the following:
- Click Join At present to enable the Norton Community Watch on your Norton product.
- Click Peradventure Later to bring together the Norton Customs Watch later.
You tin click Acquire More to know more about Norton Community Watch.
When prompted, blazon your Mac administrator user account password, and then click Install Helper.
When the installation completes, click Restart. Your product installation completes after you lot restart your Mac.

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DOCID: v105503688
Operating System: Mac
Last modified: 03/11/2022

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Source: https://support.norton.com/sp/en/us/home/current/solutions/v105503688